Don't rely on customer service response
Some of their products were wonderful but 2 years in a row, I ordered same product that did not produce at all! Nothing. I tried reaching out via phone call (LVM) and email to just see if this was common or if there is anything I could have done differently. But after 2 years in a row trying to reach the company I have yet to ever receive a response. So I would say very poor customer service. I will not be a returning customer at this point.