Flight cancelled, no assistance
Our flight to Beijing was canceled. We know that technical issues may happen, and of course planes shall fly only if 100% checked, but there was no assistance at all from their personnel, and they really had no idea of what was happening. We had to go with them to Japan on a Saturday, and after cancellation the solution they proposed would have costed us at least 3 days of our honeymoon, as they told us we would have been able to reach Tokyo on Monday. Luckily we could flew with another operator (Qatar). Positive note: we have been fully refunded within 10 days.