Watch the exchange rate!
The transaction was relatively smooth. However, while the item purchased was priced in Japanese Yen, Chrono24 insisted on billing me in USD with an exchange rate that seems to be quite unfavorable to me. This translated to a significantly higher cost for my purchase. Also, when the delivery was delayed, Chrono24 staff (Tracy) was initially not too helpful with her first reply. Nevertheless, she eventually did help convey the message to the seller, after some comment were made by me. (Note : The above were my earlier comments which I have left unchanged... and the following are my comments added on 23 Sept 2022, after reading the reply from Chrono24.) I have decided to down my rating of Chrono24 from two stars to just one star, my reason are as follows: 1. I am not looking for a reimbursement, I am just trying to offer an honest review, and from their reply Chrono24 doesn't seem to see/understand this point. 2. I am in Singapore and the Seller is in Japan, so we are both in Asia. I am not convinced that Chrono24 needed to be so inefficient, such that they need to transfer money (and pay fees) between Europe and North America to facilitate the transaction. 3. Chrono24 was not upfront about the "2.5% max" levy charged above the ECB exchange rate, and they did charge me the maximum levy possible of 2.5%, when it seems that they had the flexibility to charge less when they said it was "2.5% MAX"! 4. Asking a client to simply send a message to cancel a transaction (instead of doing some soul searching and try harder to do better next time), seems to be telling its customer to "just take it or leave it"! They couldn't have been more snobbish and infuriating than this, or could they?!