Frustrating/Annoying shipping issues and support internal miscommunications and delays
My experience with my order has been annoying. I ordered my chair with several accessories at anime expo booth. Somehow the shipping address got entered incorrectly. Probably my fault for that part. However some of the shipping issues might be more related to internal communication issues. I didn’t caught the address mistake until the first of a multi box order shipped out and got marked by UPS as being returned to sender. This was apparently only a box for the armrests for the chair. I looked up the shipping provided by SL and it showed the incorrect zip code. I tried to reply to the shipping email for support to only learn that SL doesn’t have it set for support contact. So I go into SL website and tried to use the chat bot option to get help. It only put me in a que with no ETA and I waited for 30 minutes before I had to give up. I switched to trying to use the support contact form option. However this option kept giving me issues. Every time I hit the submit button it would not complete the form. Even though I kept double checking to make sure everything was filled in and no “red” indicators popped up. I tried multiple times with the support form over a couple of different days. Due to my hectic work schedule to submit a ticket with the support form same issue each time. I tried submitting on my person desktop, laptop, iPhone and even 2 different worker/employers desktops. Trying on so many devices and web browsers definitely makes me think something is broken on the websites coding. Eventually I tried the bot chat again and finally was able to speak with DJ, he however wasn’t able to resolve the issue, he had to reach out to a different team. During the chat I provided my full correct address that was on the 16th On the 18th and 20th I received follow ups from support letting me know they were still waiting for response from other team Then on the 21st I received a email saying there was address issues. The one they had listed added an extra digit to the street. But before I could wake up to reply the chair had already been shipped, luckily FedEx called and I was able to update the address and it got delivered The other accessories got shipped by UPS and got held for a few days due to address issues before it got fixed on the back end and got delivered on the 24th Over all, the difficulty in getting in touch with someone, and communication issues if getting who ever needed to print the shipping labels the correct info seemed to keep getting missed along with why did it get shipped out before the teams could confirm correct address if a ticket was open. Very frustrating and bad experience