Hantok is surely lack of customer…
Hantok is surely lack of customer service, lack of standard , inexperienced teacher. I am with Hantok for 4 months , 1) often upload the wrong worksheet , and it took like years for them to up load the right one , hence lesson end up become reading because material is not correct 2) was told to fixed with 1 teacher and fixed a timing , however after few lesson , teacher can’t make it for 1 lesson which we accommodate , and later the admin told us to book ourself through the platform , end up teacher don’t have the usual slot . 3)Teacher has difficulties to make student focus on lesson . 4) admin service Diana is really rude to assist us when ever there are issue with the material and booking . 5) started one lesson and they say they change new platform , hence the new platform has problem uploading worksheet for homework , which has to be send via WhatsApp. 6) previously done worksheet not mark nor go through with the student . There is not review with student home work. 7) technical issue with the material not uploaded hence we waited more than 15 mins before the lesson could start, however teacher only extend 5 mins.