Avoid!
My wedding dress was delivered in February however i asked for it to be sent in April. It was also sent to the wrong address so I had asked for a refund as I could not find it however, cicinia would only offer to send another one. I did not trust this would be done correctly so asked for a full refund. I eventually found the dress at a neighbour house. She had been on holiday and it was behind a fence so we could not immediately see it. The dress has been wrapped in a flimsey plastic bag, completely ill wrapped for transport and looks as though it will fall apart after a light breez hit it! After all this I sent a formal complaint to cicinia and they have now blocked my email. No apology and no refund. Avoid them at all costs! As a reply to cicinia, how have no unblocked me to send the reply to my review I have already said I do not want a new dress as I have lost confidence in your company. I have spoken to yodal and they came back to me straight away. There has been alot of back and forth with you now and each time I ask for a refund as compensation, you do not agree or offer to send a new dress. I emailed today twice and found out you have blocked me. I feel you have only contacted now because I have left a number of bad but truthful reviews. I have also found out I am not the only bride you have done this too. Quite a few reviews suggest you keep blocking people when they complain their dresses haven't arrived. Reply - In this case you really should put an out of office on. As I said I found out alot of people got blocked and it causes no end of stress! Do better