2 years full of problems, Nightmare support.
After two years that we bought the N-Series Niu electric scooter from a local dealer here in Rhodes-Greece, i would like to share my experience. Not long after the Purchase problems have started to appear with the scooter . The scooter would not start in the morning while trying to go to work or it would stop working (engine cut-off) even in the middle of the road, sometimes it would have a jerking motion. Had to go through starting and stopping many times in order to get going. We have called for this issue in the local dealer that also has the service for the scooters, and they haven’t been able to resolve the issue, they would say that they checked it that they made some changes and then the problem would appear again a little after. They have even explained to us that they don’t know what to do with those scooters, they made some efforts but they are not sure. The scooter keeps showing error codes that the motor has a fault but they have never addressed that issue saying that their error codes are not to be trusted and they are not displaying the correct problem. We have even e-mailed the official after-sales of NIU for this issue and they said they would do their best to help, after more than a month they HAVE NOT given any answer or help whatsoever, and they do not respond to our emails. Thats what you get for a 4.000euro scooter. In conclusion and according to my own personal experience, i wouldnt expect help if there is a problem. There was no aftersales support or service in my case. I hope other people are luckier.