Returns process issue
Complicated returns process. Given 2 weeks to return and then given the wrong returns label to return. Attempted to set up a UPS return but returns address would not work. So essentially missed the returns deadline and then unable to get through via chatbot or in person. I was contacted several times during the return window and asked to give feedback but once return closed, impossible to get through. In answer to your question: I selected to return via Royal Mail, but was given ups label. I set up an ups account, which would not accept the returns address on returns label that was provided. I received a voicemail yesterday from DJI stating that I have been emailed another returns label. But I have not recieved it. Can you advise please? Thankyou for making contact and sorting out this return. I can confirm that I have received a full refund. A better explanation of the returns process, perhaps a returns information tab on your website may be a solution.