Pretty good experience 3.75 stars
I waited until finishing treatment (and receiving my retainers) to leave a review. I had a pretty good experience with Byte. I started treatment in May 2024 and finished by December. I began the process of requesting a kit and creating impressions at the beginning of May and by the end of the month I received my first set of aligners. I used nightly aligners - 9 weeks lower and 27 weeks upper and would consider my case to be moderate in terms of alignment issues. The only times I needed to reach out to the byte support team were to request my second set of top aligners and for a minor issue with one of my lower teeth at the end of treatment. I received my second set of aligners less than 2 weeks after submitting the request on week 13. They also sent me 4 “touch up” aligners to correct the one lower tooth for free without having to do additional impressions (bottom tooth still isn’t perfect, but close enough). I personally thought the support team was very responsive throughout the entire treatment process. They replied to my emails within 1-2 days and the one time I called I was able to speak to someone within 10 minutes. I also used the text/chat feature on the app a few times and was able to text with a real person within a few minutes. I was afraid to request touch up aligners for my top teeth at the end of treatment with everything going on with the company and requesting patients see a dentist. I was afraid they wouldn’t send me my retainers. My teeth aren’t perfect, but overall I’m happy with the results and feel like I got my money’s worth. But Byte.. if you’re seeing this and would be willing to send me some touch up aligners for my top teeth please let me know!!