One of the worst retail experiences…
One of the worst retail experiences I've had in recent memory. Was sent out an item that was not the size I had ordered. Customer service not very helpful and seemingly unaware of UK consumer law as they were upfront about how they operate a 30 day return service and that the return should be completed before a certain date - this is totally irrelevant when the item is faulty or not as advertised. Once the return was delivered and signed for I was told I would receive the results of their "review" within 48 hours - I instead waited over a week. I had a lot of back and forth asking them to give me the results of the review and was fed lies first about the parcel still being under inspection and then about them being unable to contact the warehouse staff. Would have been preferable if they instead admitted the goods were no doubt still being transported to China. The response times are really quite laughable - talking 24 hours for a response to an email. Very happy to take your money but not so happy to give it back when they make errors. In summary - don't be fooled by their prices and order from a UK based retailer instead. In the event you do shop with Olderbest then make sure they comply with UK consumer law and don't let them mess you about.