So I was shipped the wrong product…
So I was shipped the wrong product which I understand can happen from time to time and honestly wasn't to upset about it. So I contacted Norma via their website and an employee named Tonya sent me an email apologizing for the mix up and wanted pics of the product I was sent, the shipping box, the packing slip and so I did and she replied that she has requested the correct shipment to go out. I simply replied thank you very much, shall I ship these wrong products back and she said yes and sent me a return label, so I packed the products back into the original box W/ original packing slip labeled it and sent it out. In the mean time I placed another order online of a few other things I needed and that order shows up before I've even got my replacement order so I emailed Tonya back to confirm my replacement order was shipped and she says well we haven't received the wrong order back yet so we're waiting for that before we send out the replacement order!! She says that's their process of how they do it... I responded by letting her know that if I would of known that I would of just kept the products because I needed them to take hunting this weekend and so I requested that she just give me a refund and I'll try to order from somewhere else as I'm now in a time constraint. Her Reply made my jaw hit the floor!! She said "how do we know you sent the ammo back??? What if the box is just full of a bunch of rocks???" Honest to God that was her response! I complied with all of her instructions for the pictures and printing the re turn label and shipping the wrong order back to them and now not only is she making criminal accusations towards me she is holding my money ransom until the order is returned to them! I was speechless, I've never had such poor Customer service in my life, she's treating me like it was my fault the wrong order got sent to me. I absolutely love Norma Ammo and believe it's second to none and have spent thousands of dollars on their products but after this experience of being treated like a criminal because of their mistake, I'll have to find a new supplier of ammo!! If any management from Norma would like to reach out to me on this matter, please do so. I've saved all the correspondence between my self and your CSR and will gladly send it to you.