3 HOURS FOR DELIVERY
This Saturday afternoon, I order almost 50 Euros worth of groceries. I was aware the average time for delivery was around 70 min. Not only the delivery time was 3 hours - that I could have gone myself to a grocery store - the customer service also took 2 hours to reply to my messages. There is no way to contact them by phone. One of the bags had the eggs that were all broken inside of the package, spill the yolk all over the remaining groceries. Absolutely disgusting. Also the bottle of wine was not delivered. There was also a 8 euro coupon that was available to be redeemed, but no matter how much I tried, there was no possible way to do so. After all the time I waited, and my plans having had to be changed this Saturday afternoon/night, given that I did not know when and if they would finally deliver the groceries. When the customer service finally replied, they offered me only a compensation of 5 euro in the next purchase, after I expressly mentioned that I would not purchase from FLINK ever again, besides the coupon that wasn't possible to be redeemed. There is no customer service or conflict resolution. If I had known I would have never purchased from them ever. The customer service seems like its AI. The answers are based on templates. RUN