Useless, unreliable and not fit for purpose.
After spending approximately 30 hours learning how to use the device, much of which were dedicated to testing the split-screen feature that I bought it for, I discovered that this function is only partially available and not in the format that will be essential for my particular use needs. Moreover, notes, although saved, have disappeared and cannot be retrieved. I have referenced Boox help, Boox dedicated tutorials, Google and other information. Boox manuals don’t seem to match the version purchased as there is no Firmware facility on this device, which is all very confusing and whilst I am fully computer literate and I actually enjoy problem solving tech issues this is beyond what is reasonable. I have contacted Boox support via their feedback channels at least twice in writing and followed their instructions to the letter. In brief, they advised me to update to the latest 4.1 app but after following their instructions the app did not appear. On contacting them again – another 24 hour wait - they have stated that: ‘We are sorry that we have not received information on when the non-beta firmware 4.1 will be available. However, when the firmware 4.1 is available, your device will receive a notification, and you can update the firmware immediately’ They have suggested I make a video for them! Overall, the device’s functionality is not as advertised, it is unreliable/ severely limited without extensive technical knowledge, overly complex, with poor usability. the Boox AirNote 4c in my opinion is not fit for purpose and does not meet the reasonable expectations set by the manufacturer’s advertising and description. I suspect the consumer is being used as a guinea pig to test the product. It is a rip off and not worth the very expensive price tag. Useless!