Appalling back office
The packing team and initial surveyor were excellent, professional, efficient and clearly knew what they were doing. Unfortunately that is where the positive experience ends. The back office team is completely incompetent. They got my delivery address wrong, the most basic piece of information they need to get right. They failed to include my Transfer of Residence relief authorisation number with the customs declaration, resulting in me being incorrectly charged import VAT and having to navigate an HMRC refund claim myself. When I raised this, they deflected blame onto DHL, a courier they chose and are responsible for. Response times were slow throughout and getting any straight answer was a constant battle. I would not use Classic Moving again and would strongly caution anyone moving internationally to look elsewhere. A removals company lives or dies by its paperwork and logistics coordination. On both counts, Classic Moving failed badly.