Comgrow Z1 laser printer bad experience!!
I purchased a Comgrow Z1 laser printer about 10 days ago. After I assembled I downloaded Lightburn and figured I would have a good experience with the laser printer. I have had nothing but trouble with it. The printer only connects to lightburn about 1 in 5 times. Sometimes the gantry will go to the rear right and slam into the frame. I contacted comgrow requesting a refund or another new printer and customer service was ridiculously slow with their response. They wanted me to download new firmware which I did and nothing changed. Now they are asking me to do more troubleshooting and send video's. I should not have to do this with a new product. I have emailed customer service 4 times and I still haven't got a refund or a new printer. My suggestion is stay away from this company or buy from Amazon. My order number was COM14677