Railcard bought on Trainpal not showing in app
I pre-ordered a three-year Railcard on Trainpal early last year, which was confirmed by email on 18 February 2023. The card was supposed to come into force when my old one expired in June 2024. However the card is still saying 'to be issued' in the app. I have spent 3 weeks so far trying to get Trainpal to show my new card in the app. As other people have noted, complaints to customer service receive a quick, but totally useless, response. They seem completely uninterested in resolving my problem and are just happy for endless emails to go back and forth. The customer service team said it has escalated my issue and I would hear back in 24 hours. That was 5 days ago. Until now I have regarded Trainpal in a positive light. This experience has made me reverse that opinion. I won't buy a Railcard from them again.