Dishonest Process and Poor Customer Service
Coincidentally, I have 2 return items from Amazon whereas my wife have 2 return items from Lazada. Amazon's return date was 24 Oct and a courier man dropped by my place and collected my 2 items. He didn't have the return tracking number and despite my repeatedly reminder that this is return for Amazon, he took my items and left. It was later realized that this courier man was sent by Lazada. My wife called Lazada to get the 2 items back but they refused to return them, citing that once the items are returned to them, it belongs to them regardless whether the items are theirs or otherwise. Moreover, the customer service man was very rude and told my wife that he needed to educate her on how their Lazada process works. I proceeded to close my account with Lazada and I will advise anyone from shopping at such dishonest store. Save yourself the headache and trouble.