3 out of 4 products were great. SUBPAR customer service
I like 3 of the 4 products I purchased. Awful customer support, lack of communication, clarity, and engaging follow-up but Google certainly doesn't mind doing their work for them. I paid an additonal Express Delivery fee of $25 to ensure I would get the contacts to test before actually using them for an event. On the website, the delivery date was to be October 7th (I placed my order of 4 different colors of contacts from different manufacturers September 25th) October 11th UNIQSO replied to my email saying they could no longer ensure that delivery date and would process my additional expedited shipping fees ($25). Since just that communication-it has been almost 3 weeks. I checked my bank statements and they charged me $97.64 within 8 hours of my order yet has not refunded the $25 in over 110 business hours/14 business days. Due to bankers hours, time differences, weekends, and more I will allow even MORE than 10 business days for this refund to clear before I follow up. ***Edited to add/reply*** Thank you, UNIQSO. I have not only directly emailed, I used your "contact us" link. Honestly, I'm wasting my time and already wasted my money trying to expect a real resolution. In regards to your company, the left hand clearly doesn't know what the right hand is doing.