Poor quality of dress, terrible packaging and shipping. Dress looks like a rag
29/3 It is now 5 days since I received the dress and I have emailed them daily for advice on how to return the dress as the app and website are not allowing me to submit the request as they instruct. I am STILL waiting to hear back. They replied the next day after my initial complaint but have been strangely silent since then. Edit: The creases have not dropped out and the dress appearance is poor. the company has offered to accept a return and refund but I am still waiting for the information on how to do this as the link provided doesn't work. I have emailed them twice now for advice. I am hoping that postage and packaging will be paid as it was this that caused the issue in the first place. I would appreciate an email to resolve this situation asap. My daughter's prom dress arrived yesterday after a long wait. It was packed in a tiny box, scrunched up in a bag. As a result the dress creased beyond a wearable condition and will require it to be professionally pressed before she can even try it on. The dress including p&p cost almost £200 and she was so excited to receive it. This quickly became disappointment once it arrived. The dress looks like a rag, the material is thin and cheap and the quality is low. For the price I would expect it to be delivered in a protective garment bag and on a hanger. I have emailed them back expressing my disappointment and sent photos. I am requesting a refund and am awaiting their response. I hope they acknowledge how the packaging has ruined the dress and compensate me sufficiently as the dress is not fit for purpose. This company is selling cheap dresses at inflated prices and I would not recommend them. Very poor.