awaiting refund of administration costs
Due to circumstances we had to fly earlier back home from Denpasar to Amsterdam. Costs for administration should be € 0. according to Singapore Airlines. When rescheduling the flight home we paid € 139 administration costs per person. Tried several times to contact with Singapore Airlines but without positive results so far. Also in the beginning I could contact the office in Amsterdam but nowadays i need to contact with a new installed servicedesk which is located in Singapore. Calling this costs me a lot of money. They told me that my mony for this is underway for several times. Sofar nothing!