I am reaching out to report an urgent…
I am reaching out to report an urgent issue I've encountered with the iBoysoft Data Recovery for Mac, for which I have recently purchased a lifetime license. Despite the successful purchase and installation, I am experiencing significant problems with the software's recovery functionality. After running an extensive scan of approximately 65 hours on my drive, which is 1.65 TB in size, I've found that about half of the recovered files are inaccessible. While the files are visible post-recovery, I am unable to open any of them. This is deeply concerning as the files are crucial, and the software indicates a successful recovery process. Additionally, during the overnight scan, an error message was prompted, and since then, I haven't been able to open any of the recovered files. Unfortunately, the error message closed before I could take note of the exact wording, and I am now at a loss for how to proceed. Could you please provide me with guidance on the following concerns? Why are the files showing as recovered but remain inaccessible? Is there a way to resolve the error that occurred to prevent future recovery issues? What steps can I take to successfully open the recovered files?