I called and emailed SO many times no solution!
I called and emailed SO many times, no solution!!! RugsUSA sent me two runners in one box. Wrong color and then charged me 15.00 per item to send back the wrong rugs in same one box. included in this order was cleaner that never arrived but the agent said it shows delivered, so there was nothing he could do. SOOOOO frustrating. After one month of complaining still charged return fee but received partial refund. I suggest anywhere else but here to buy rugs.