Good website but very poor communication
I ordered ventilation fan on July 18. They told me that the item will not be shipped till September 1. On July 24, we asked them to cancel our order. They told us our order has been shipped! However, we need to cancel it because we find another solution. We called their customer service, Joseph. He told us that we can cancel your order with full refund on July 24. In addition, we received an email confirmation from Joseph to confirm the refund. On August 15, we received another email from their service team, Arshad. Told us our shipment is lost. If we would like replacement or a refund. We asked them to cancel this order again. Get us a full refund. On August 23, we received another email. Our order is shipped and then they charge over $700 on our credit card. This is ridiculous how their team handle the order. Now need to call again tomorrow. Buyer aware