Purchased a great product but Bellacor was poor in communication and support
I purchased six sika-design dining chairs totaling just under $2,700. Three of them arrived with a small weather delay which was understandable in the snow. The other three sat on a FedEx truck in a remote area in minus 30 degree weather for an entire week. Natural material becomes brittle in these conditions. When I called Bellacor for support I was essentially provided with a lackluster response to call the manufacturer and they had a limited warranty. If there was a problem, Bellacor was not interested in anything other than a return. They did tell me if the boxes looked bad and I refused delivery that the process to prove I was due a refund would be difficult. When they finally did arrive the boxes had both large dents, spots soaked in moisture, and a couple of holes where something heavy had punctured the cardboard. The manufacturer told me to document and save the packaging pictures so that if they did fail from becoming brittle that the boxes would be helpful. After unboxing all of the chairs appeared to be in fair condition and Sika-Design told me to let them come up to room temperature before anyone tried to use them. Bellacor did nothing more than take my money for a drop-ship. There was no status update on shipping until I was notified from Fed-Ex. When there was a challenge it was poorly addressed. Other vendors offer discounts and I’d think twice before I ordered anything again from Bellacor. The chairs themselves are just what we wanted and I’m optimistic that they will remain durable.