They need to get their act together! (This seems borderline criminal)
Not reviewing the clothes, but the customer service. I mistakenly chose the wrong payment method for the clothes I wanted to buy. Wanted to pay in installments but I chose the once off payment instead. Which is obviously my fault. But I immediately emailed them to cancel the order, so I could then make the same one just with a different payment method. It was not even 15mins between confirming my order and me trying to cancel it. But still, almost a week since this happened and these guys have not responded to confirm the cancellation. I have used the email on their insta page & even used some email linked to them that I got through PayPal and still no response. Even resorted to Insta DMing, Facebook Messenger and Reddit but absolutely nothing. PayPal has already flagged me because I can't afford the once-off payment, and they tried to withdraw the money from my account. It's not such a big deal in the grand scheme of things of course, but it's just soo sketchy that your customer service is this bad and virtually non-existent. Not sure what Imma do if the clothes arrive, but hopefully based on some people's reviews here, they don't actually arrive (fingers crossed). If they do arrive, i'm not even going to open the package and will have them returned to KOYYE at their cost. I am so pissed with this customer support!! Like no way! This is just so sketchy. PLEASE DON'T MAKE THE MISTAKE OF DEALING WITH THESE GUYS! It's a shame cause their designs are pretty faya, but everything else about them just, like I have already said, comes off really really sketchy!