Incompetence
TBS used to be a really great company and very rarely I would have this many problems in such a short time. There seems to be some serious neglect going on over there. From unpaid bills to account managers not responding in a timely manner or at all to emails. Extremely long hold times with customer service. Offering to call me back and never do. I usually send in 10 bills at a time, so usually only a half or 3/4 of them get paid out. I asked them the reason for this via email, since calling them is impossible. No response, so I re-bill the three to five the very next day and they go through. This happens quite often and then when it does happen they charge me the extra ACH fee. Now I tried to do it on the app which is not user friendly at all especially taking pictures of the bills, nevertheless they seem to charge me $3 each bill so it gets quite expensive and usually I choose to do it the other way. I think the biggest problem is the lack of communication or the lack of returned communication. If you have a problem you are on your own. Update: where is the company TBS now? That's right out of business. I wonder why...