Slow Service. Poor Communication. Horrible Claims process.
In 2022, I purchased travel insurance from Singlife for my partner's trip to Japan, including the highest tier of coverage. Unfortunately, the airport transfer service I booked for her did not show up, causing her to miss her flight. I reached out to Singlife for advice and was led to believe that such a disruption would be covered under their policy. However, when I submitted my claim, Singlife failed to respond within the promised 90 days, despite claiming they would seek clarification on my claims. I had to follow up with them twice, only to be told that they were only required to reply within 90 working days, not calendar days. Even then, I had to wait over 100 working days to receive a reply, only to have my claim rejected without further explanation citing policy guidelines. To make matters worse, Singlife's write-in customer support hotline was constantly down, making it impossible to get in touch with anyone. Overall, my experience with Singlife was a massive disappointment. Their lack of communication, poor customer service, and failure to adhere to their own agreement is unacceptable. I strongly advise anyone considering travel insurance to look elsewhere.