The day before we ate at the…
The day before we ate at the restaurant, we checked with the BellaItalia Uxbridge restaurant if we needed to book for the next day, the staff said no. The next day when we turned up for our meal, the staff said they are fully booked when they are only half full and will not seat you down without booking. It has happened to us twice before. However, on this occasion we insisted on waiting till a table is free and told to sit at a nearby table. Whilst waiting, we noticed that the staff were seating other customers without booking as long as there were groups of 4 people or more or young customers who, l assume, will order alcohol. The restaurant was only half full. A lot of the customers they seated without booking were only ordering £5 pasta, tap water in a jug to share out and no starters or dessert. Only one or two of these seated without booking ordered the £5 pasta and a cocktail. We ordered 3 starters (2 King prawns, 1 mushroom), 2 pastas and a large still bottle of water for the two of us. I bet we spent more than the others stated above and yet they would happily turn us away. Oh, we also gave tips. Why would anyone be surprised if BellaItalia were to shut shop if this is their attitude towards customers.