Calling what I received 'support' would…
Calling what I received 'support' would be like comparing a bumble bee with a 747. I called 5 times, at different times of the day, and never got anything but a voicemail saying to leave a number and the call would be returned the next day. It was not so I tried the other options (email or chat) mentioned. I sent a chat with a detailed question. I got an email saying 'i nee an order number and ship to address to look up your order' but did not attempt to answer my question or even acknowledge I had asked one. (He couldn't even spend the time to see if he had spelled everything correctly.) I replied asking for a phone call to discuss my inquiry. The response was 'get me the order number and the shipping address and let me know what you need.' Still not even bothering to address my original question and totally ignoring my request to speak to someone. This is the height of laziness and has cost you a customer for life. I found what I needed at another online business where someone answered the phone and spent the 3 minutes it took assist me with my problem and make the sale. I have been in business for almost 40 years and would not have made it to 2 years if I treated customers in this manner.