Horrible company for overseas Malaysians
The most inflexible company on the planet. For context, I am a doctor working in the UK but needing to keep my Malaysian phone number (as tied to my bank accounts). I have been paying 28MYR/month to keep the number active. I have found that hotlink will allow you to pay a flat rate of 30MYR per year to keep the number active on a pre-paid sim. I then proceeded to start porting my number out. This has been one of the most difficult administrative tasks I have ever done. In order to port out, I was made to pay FOUR different bills - each time I was told that that specific payment would clear my balance. On top of that, when asking for these payments, you are only given 2 HOURS to fill pay it before you have to restart the entire process. I am a surgeon, what if I was operating?? Am I expected to wait around all day for this SMS and pay it on the spot? Otherwise my “port-out” request is rejected??? Horrible scam of a company that has terrible service, is terrible value for money and makes it almost impossible to leave. Would HIGHLY recommend to steer clear if possible. TLDR - if you are a Malaysian based in the UK, use a hotlink pantas pre-paid sim to maintain your number. Dont bother with this absolute scam of a company.