Purchased a pair of Jetspeed FT470…
Purchased a pair of Jetspeed FT470 skates before hockey season 2019. As a result of covid did not play for 2 hockey seasons so there were approximately 15 skates on a pair of skates that I paid 500.00 for. I sent pics and the receipt and explanation to Ccm but they used the excuse of a 90 day purchase policy. I notified Ccm and asked about their policy. The question was if you paid for a pair of skates in May and never wore them until hockey season then who replaces the skate if there is a defect and never worn. As the 90 days now have passed. I asked as my skates were hardly worn. The answer I received from is that it’s not their fault if purchased for 90days so what would a customer have to do differently to prevent the defect if unknown until they were used. Ccm are saying it’s not their fault. 90 days have passed. So the customer in their eyes mean nothing to them. We have a policy and it’s your fault we made a defective boot and sold you a 500 to 1000 skate pending the line. We have your money now sorry. Avoid this company as they prove they don’t care about the consumer. As I could not have done anything differently to save my skate. The fair action after seeing the skates would have been sorry for the product you purchased we will reimburse a new pair of skates of the same value. I could not even get that. Good bye Ccm.