Not Bashing Fair Shake..Just The Truth
I am not going to bash Fair Shake.. I am going to stick to the facts. A Verizon Rep talked me into signing up for their credit card (autopay) about two years ago with Synchrony Bank.. he told me I would save $10 per line. I had 4.The trouble started about a year and a half ago. Verizon would show a lower bill on their website and Synchrony Bank would bill me a higher amount.. if I only paid the Verizon amount, Synchrony Bank would tack on the additional amount to the next months bill .. I called Verizon and they told me to deal with Synchrony Bank (they were awful).. Synchrony Bank told me to I had to deal with Verizon.. This went on for a long time. I finally found Fair Shake and they were pretty helpful in the beginning.. long story short they got me a mediocre settlement and advised me to take it..I did not want to but I was led to believe from Fair Shake I would not get a better one. there was no assurance this would not happen again. Fair Shake makes you sign a waiver that you accepted the settlement. I did not realize they would no longer help you if you sign their waiver. Things were OK for about two months. It started again. Verizon website told me my bill was only $162 and Synchrony bill said it was $260.. I only sent them the $162.. they just tacked on the remainder to my next months bill ( an example of what they do) . if you do not pay, they will ruin your credit as they have apparently done to other customers.. I checked complaints against them. I got in touch with Fair Shake and wanted to open a new complaint, about unfair business practices with Verizon and Synchrony.. although Synchrony Bank is supposed to be connected to Verizon they are not and do NOT communicate. On the bill it even states Verizon/Synchrony Bank.. that is who you are supposed to make your check out to. Fair Shake stated I signed the waiver and cannot or will not help me. I am totally disappointed with Fair Shake.. Once they get their money, they drop you and will no represent you. There is no follow through.. they do not help you once you sign their waiver ..they are done with you. I do feel my new request is NOT a carry over from the first case..IMO this is a new case .. The unfair business practices have not been rectified. I want to resolve my issues because this has been completely unfair business practices, tremendous stress, absolutely no communication between Synchrony Bank and Verizon and a form of financial extortion. I want my relationship with Synchrony Bank credit card to be terminated and dissolved and go back to paying Verizon by check. Synchrony Bank is a horrible company to deal with, treat their customers badly and have unfair business practices