Impressive
Update 22 aug 2026: I’m updating my review as I’ve changed from “disappointed” to “impressed.” I was contacted by Wuben customer service, who handled the issue directly. They sent me a new product at their own expense within a few days, plus a gift. The new G5 has solid product quality. The gadget is awesome. The care provided by customer service was impressive. Although it took a little time to receive a response, the service received was outstanding. What a great service. Previous review: Disappointing product quality and customer service. I ordered a Wuben G5 on May 3 as a gift from wuben.de. The item was advertised as being delivered within 3–5 business days, but after 7 business days I still had not received it, so I had to buy another flashlight from another brand. When the G5 finally arrived, the rotating lamp head was visibly misaligned/tilted. Although the flashlight works, this is not acceptable to me, especially for an EDC gadget where build quality and precision are part of the value of the product. I contacted Wuben customer service and provided pictures. Their reply was that “a very small number of G5 lamp heads may have slight tilting,” but that this was “within the normal production range” and “not a product quality issue.” They first offered me a 20% discount on a future order, which I refused. I asked for a replacement, but they confirmed that I would have to return the product to China at my own expense. I am very disappointed that Wuben considers this an acceptable margin of error. Unfortunately, I do not. Based on this experience, I will not buy another Wuben product. I do not recommend Wuben.