Terrible customer service: passing the buck.
Where do I begin. Firstly my machine a GS3 MP was sent incorrectly without the added 1100.00 accessories as purchased. My sales advisor (Myles) was very nonchalant about the whole thing told me "not to worry and make espresso" and assured me he would reach out to LM about this as the machines were assembled there and they are drop shipped. Secondly was the issue with price, the machine itself built in LM with the exact specs was 9360, however on Voltage it was 9460, when I asked for an itemization cost to this I was told that they couldn't supply that as the machines were direct from LM. How is that possible then that is just costs 100.00 more from voltage? When asking about this the same sales advisor as condescending as he sounded told me that I already received a "Substantial discount" mind you, this discount pales in comparison to the one I got quoted shortly after by LM which was 10% off (lesson learned). However, I was merely asking for common ground when it came to a discount as firstly my machine was sent incorrectly and additionally when I first called about it, I received ZERO call backs and my last email which was on 11/23/22 requesting a supervisor/management to attempt to rectify the issue, radio silent since then, today is the 12/2/22. I was told by the advisor the panels were in stock at LM even though their website clearly states they are out of stock and have not received any communication as to when they will be sent. At this point, I just prefer my money back for this, I've spent 100.00 in an online store and received incredibly better customer service than I have received this time, let alone spending 9K. An update today I contacted LM director and he was appalled at how something so simple has taken so long and lack of customer service. If your looking for a LM machine, please go to them before this place.