AVOID THIS COMPANY. BUY AT YOUR OWN RISK!!!
I cannot stress enough how appalling my experience with Litfad has been. I placed an order for an office desk on 11 July 2026, paying $1,153.28 AUD, including shipping. It is now 9 October 2026. Almost THREE MONTHS later, I have no desk, no confirmed delivery date, and no meaningful explanation as to where my purchase actually is. According to the tracking information provided, my order arrived in Australia on 24 August. That's 46 DAYS AGO. Despite repeatedly contacting Litfad, all I have received are vague excuses about customs, weather, shipping congestion and logistics delays. Not once have they provided a verifiable explanation or a confirmed delivery date. After exhausting my patience, I formally requested cancellation of my order and a FULL REFUND. Their response? First, an offer of 15% compensation. Then 20%. Then an offer to select ANOTHER product worth up to 10% more than my original purchase. Let that sink in. After almost three months of failing to deliver the product I paid for, their proposed solution is to convince me to accept something else from the same company. I have REPEATEDLY made it explicitly clear that I do not want discounts, store credit, replacement products or further excuses. I want my $1,153.28 returned. Yet they continue to disregard my requests. I have now been forced to lodge a formal transaction dispute with my bank and report the matter to the Australian Competition and Consumer Commission (ACCC). The complete lack of accountability, transparency and meaningful customer service throughout this ordeal has been staggering. My advice to anyone considering purchasing from Litfad: DON'T. There are plenty of furniture retailers out there. Spend your money with a business that actually delivers what you pay for and takes responsibility when something goes wrong. Three months. $1,153.28 paid. No product. No refund. Just excuses. An utterly disgraceful customer experience. ONE STAR, ONLY BECAUSE ZERO ISN'T AN OPTION.