Terrible customer service and support.
I purchased a bike computer and the screen broke. It’s under warranty and I contacted support who one week later suggested I dropped it and requested additional info. I replied immediately. Despite 3 additional replies by me, at least 7 days apart, I have not received a reply. Now over 6 weeks and nothing. Absolutely terrible customer service. UPDATE: Not long after posting this I received an email from the company indicating they had experienced some email issues and mine had gone to spam. They have made an amicable offer of resolution in a very timely fashion!