CHEATERS AND THIEVES
Worst customer service I've ever experienced. I was a client for three years, with about one more year to go before being debt free. When I was laid off in August, I rescheduled my September and October payments, and sent a reduced November payment with plans to resume full payments in December as I found a new job. With absolutely no warning, Canyon Legal Group refunded what was left in my escrow account and cancelled my program. They left me high and dry, with no notice and active payment plans to creditors. At no point did customer service warn me if you miss X amount of payments your account gets canceled. I feel completely shafted. WORST. HORRIBLE. CHEATERS. I would have found a way to make a payment in November if they reminded me of that portion of the contract. I had finished paying off the entire service fee Canyon Legal charges you and all their legal fees, but was left high and dry to start over with another company that will charge me thousands of dollars in new services fees and new legal fees - all because Canyon Legal Group didn't care enough to let me know - they were paid their money and instead of empathizing with a customer, they walked away. I am so disappointed, upset, and angry because their customer service is unquestionably the worst I've ever experienced in my life.