Very disappointing experience
Very disappointing experience. We (a startup) worked with them for several months on a new website design. Our Superside project manager ended up crediting us multiple hours due to the poor quality of work performed. We had to push them extremely hard to deliver work that displayed any creativity - the first few designs just looked like a boilerplate website. Service was also generally pretty slow. We struggled with comms throughout as they will not let you speak to designers directly, and the final deliverable showed that they really didn't have any experience in designing websites optimised for conversion. While the work may look pretty, it's at the expense of accepted UX best practices. We are going to get a specialist agency to redo the whole website now. Overall a very frustrating and expensive experience and we would have been far better off working directly with a small and more responsive agency. I can't fault their enthusiasm and positive mindset though.