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Andrey Zakabluk

Russia

1 Reviews
1 Reads
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1 review

AKENZ

All in all it was good experience but…

All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service. 1) If Arkenz is not able to ship to certain direction it should be mentioned before payment. I learned that you currently don’t ship to Russia only after payment was done. That would be no problem if I could just change my shipping address. And here comes second flaw. 2) I can’t change my shipping address without canceling my order and placing a new one. This process: a) requires to attract additional money (for placing a new order) and b) freezing the money you’ve already payed (because refund takes time). Extremely uncomfortable. 3) I received my items not in full set (original fabric dust bags were not added).

2022-12-15Verified