Coshd - AVOID AVOID AVOID
Unless you're happy paying for cheaply produced tat that you cannot return or get refunded for, I would strongly advise you NOT to buy from this company. On impulse I ordered some Star Wars clothes and a pair of boots from them. When the clothes arrived I noticed immediately that they were made of the cheapest and lowest quality materials available, and bore scant resemblance to the online photo. I sent them an email and asked to be able to return the clothes and get a refund. Their response was that I would have to pay for international shipping to China, which would have cost me almost the same as the purchase price of the clothes. Yet the company seeks to give the impression of being UK based, or at least have offices and warehouses in the UK. Their business model is clearly DESIGNED so that you cannot return or get refunds. I was offered an insulting "10% discount" if I was not satisfied. I immediately told them I wanted to cancel the boots order. I heard nothing from them for almost two weeks... then of course the boots showed up. They had deliberately ignored my request to cancel... and had deliberately sent THE WRONG SIZE. When I complained about it I was told, "we sent a larger size so you would get them sooner. It's winter now, so if you think they're too big, you can put an insole in the boots and they will be warmer." Utterly disgraceful, showing no understanding at all of costume clothes and the needs of cosplayers. I still believe they sent the wrong size on purpose because I had complained about their poor service in no uncertain terms and criticized them bitterly for misleading and cheating their "valued customers". Again they agreed to refund/replace only if I returned them, paying shipping costs to be refunded "later". I decided to write off my losses and have done with it, learned a valuable lesson. DO NOT BUY CHEAP TAT FROM CHINA, HOWEVER GOOD IT MAY LOOK IN THE PICTURES. Companies like this one are ALL about fleecing you, they have NO INTENTION of playing by the rules that western based online retailers must abide by. If you are going to buy costume stuff online, do yourself a favor and make sure you are buying from UK, US, or at least European companies.