A completely awful experience
A completely awful experience! I wanted to replace a Naipo neck massager I'd had for about six years and been very happy with but had stopped working. I bought the "new and improved" version from the Naipo UK website and was very disappointed with the massaging action and not being able reach/see the control buttons. I decided to use Naipo's 30 day no quibble refund guarantee. I had to email them to get a return label and instructions. Their website says any product returned without doing this will be refused. Over the last few weeks I have emailed three times but have received no response. I called the customer service number, which, despite it being a UK website, is in Germany and is answered by people who speak little english. They said they could only pass a message and I'd be contacted soon. Still nobody has contacted me! So, it seems I am stuck with a product I don't want and am out of pocket. I would not recommend anyone to buy anything from this company.