Won't honor warranty
I see another user here has the same experience as I do. Even the same timeline and device. I bought a new geekvape aegis legend 3 in May of this year. I had it for about 4 days when it stopped working. No display, no buttons worked, and it wouldn't reset or power on at all. I took it to the vape shop I bought it from but as usual they don't do returns and instead helped me contact Geekvape customer service to start a warranty claim. On May 23rd I filled a claim and mailed the device off to California for them to evaluate and send a new one back to me. I made videos at their request of the device not working and sent photos and the videos to email support. Fast forward to today and I still have not received a replacement and my 15+ emails are always answered with "We are experiencing shipping delays due to volume and stocks. We apologize for any trouble this has caused." I have used Geekvape products for the last 7 or 8 years but will no longer buy from them based on this, my first warranty claim and customer experience I will no longer buy anything from Geekvape and feel everyone should be warned that they seem to be dragging this warranty claim out as long as possible to aviod sending a replacement device. They have the same device on their website in stock and for sale so there is no reason they can't send me a replacement for a device that was defective. Edit after Geekvape reply: My ticket number is Geekva-5236