Painful experience
Flight got 3hrs delay, compensation was declined besides I had to make the claim twice because their useless customer service didn’t record anything. Luggage got badly smashed and got a hole in it. They sent me a replacement which was way heavier than the original one despite me asking for lightweight one. The agent from K2 global (their provider) looked down on me saying “of course it s lightweight, all of the luggages are lightweight these days”. The landing on the way in was so abrupt and scary that I thought we were having an accident. Not sure how the pilots are trained but that’s a bit of joke. Along with technical issue on the way back : plane could not steer..! resulting in 3hrs delay. Plane had to get towed on landing. Some staff was ignorant and rude. Couldn’t comprehend simple requests such as “can I get a a bowl of noodle or something to eat?”. SG airlines standards are similar to low-cost airlines tbh. The seats were so narrow and stiff..