Item never arrived and I was refused assistance
I placed an order on November 6th, 2022 and my item was expected to arrive about a week and an half later. Today is December 24th, 2022 and my item still has not arrived. The tracking shows that it has been in the same spot since it was “shipped” on November 7th, and every time I contact customer support I am told to “just wait.” I understand delays due to the holiday season, but I find it difficult to believe that delays would result in a month and a half wait time. Other items I’ve ordered have shipped from the same area via USPS and arrived within a usual time frame. Ask & Embala’s customer service has denied to provide me with a refund or to ship a replacement. At this point I feel like I have been scammed out of $40.00.