Received wrong doll & Reborn wouldn't make it right.
My granddaughter specifically chose a vinyl newborn baby boy with hair & a cute little sweater for Christmas. The doll arrived in a different not attractive outfit & no hair. On top of that the baby had vinyl genitals!! I could not find anywhere on the description that stated the dolls had genitalia. On Christmas Day our girl was excited to see the box, but somewhat disappointed in the fact there was no hair, the cute sweater outfit was replaced with a grey cotton outfit & was turned off by the life like private parts!! After receiving the doll before Christmas, I went back & forth with the company trying to get the right doll. They told me I could accept a discount or mail the item back to China & then re-order the doll which could not be guaranteed to get before Christmas. On top of that, they charged me for two dolls!!! We had been through 2 hurricanes, with damage, & could not afford to purchase 2 dolls. We lost my son/granddaughter's daddy in April 2022, & really wanted this special doll for our girl. The Reborn company absolutely refused to admit to the 2nd charge error on their end!!! They must pick & choose their reviews on their site so be aware of their customer service, false advertising, & all around poor business tactics. I cannot be the only person to have run into the unfair practices of this company. Such a shame that companies are allowed to take advantage of those of us trying to do the right thing.