No refund for a not so good item.
I got the first item which was good, because of the good quality of the first item, no complaints. However, the second different item was not as described, so I requested for return. I even offered to have a replacement instead of a refund but they ignored that and desperately wanted me to keep it and even offered to reduce the price. It is not about price reduction but the quality of the good. They tried all they could and pressured me to keep it or sell it to my friends. I rejected it and opted for a refund. All these happened within 24 hours of receiving their hair product (item bought). They reluctantly provided a return address. I returned it immediately on 11/11/2022. To date, I still have not received my refund from this Company. They are making lots of excuses ranging from the delivery man having COVID, currently, they are denying receiving the item even when the tracking number proves the time they collected the item. Beware of this greedy Company. I also had to pay a return fee upon they tried so much to deny 20% of the amount I paid for the item when all the evidence are clear. I still have not received my refund.