Good company to work with
It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized. Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation. The only negative to the whole experience was their website. It was not at all “ user friendly “. I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit. That is when I called Customer Service and they helped me finally complete the process. Our funds were returned when they said they would be, and that is always nice. I will definitely use them again when my husband is healthy enough to travel again.