Freezed Account out of nowhere
I'm pretty frustrated right now. I spendet the last 5/6 weeks nearly every free minute on E-Pal. Trying to provide good and reactive service. I was always polite, never accepted any weird requests. Maybe a bit naive at the beginning but leard a lot how to detect scam or good. I even had one booking with someone that I put all my Energie in due to his mental state. He had birthday and was sobbing thinking to end his life. I made him look for help calmed him and I think I did the best I could helping him. Why I'm telling this is because I think the money that I got is rightfully owned. I could have withdrawn half of it already but it felt save to just leave it there and wait for taking it out until it's a little more. I even liked it so much, I told a friend to try it out too. If my problem can't be solved I will definitely tell her to better stop it again. There was no warning or any kind of communication that I did something wrong. And thinking of all the chats I had, I still can't recall ever doing something inappropriate. Maybe I should have blocked or reported some of the people that texted me. But other then that I did nothing wrong. Now when I try to log in it says something about NSFW. I contacted support and I'll see what they tell me. I really hope this can be solved. And if I did something wrong I will stand to it. I wanna improve and behave right. But they didn't even warn or anything. It's just gone out of nowhere. I will change the rating of my review if support is helpful and the misunderstanding can be resolved. But I did work hard for the little money I got and I don't think it's legally right that they can just keep it. So in conclusion. It's not save! If there is always a chance you get banned because you maybe did something accidentally wrong, you can not count on the money you owned. Edit: I've gotten answer from Support. They answered "When an account is frozen it is after a lengthy review process. Your account has been frozen and it will be active after 7 days. Our Customer Support team reviewed the report(s) associated with your account and took appropriate measures." Well at least I did get the account back and I could withdraw my money. And since I actually really haven't done anything I keep my account. But I was dead worried for nothing for days. They should start communicating beforehand and not just leave you alone with a sudden account freeze... So they get a few stars back because other then this horrible experience I actually like it there...