I wish I could give more than 2 stars…
I wish I could give more than 2 stars however I am out hundreds of dollars with no usable products so unfortunately that is not possible. I ordered two white ceiling fans for my children's rooms and I received two boxes ahead of schedule which I was happy about. However, I received 1 multicolored fan and 1 green light fixture. Neither of which match the description of the expected items that were paid for. Sadly, after going back and forth with the company with more than 100+ emails, and trying my best efforts to communicate with them the need for a refund, they have not agreed to refunding anything more than 60% of the purchase price and with the caveat that I need to leave a 5* review. I told them I am not comfortable being dishonest about my experience online to strangers who may fall victim to their company. I have filed a dispute with my bank already and they are currently conducting and investigation which I trust will come out in my favor but it is just an immense inconvenience especially considering the time difference of the communication and the fact that it is via email ONLY. Each time I received it a response it was clear that it was not very well thought out and often times we had to start the conversation over; reestablishing that the items I received were incorrect and not what I have paid for. I'm not sure why they are still allowed to do business in the US as it is clear they have scammed many people to order from them but hopefully they will be stopped soon. Hopefully my review can stop someone else from having my experience.