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Ramon

Denmark

1 Reviews
3 Reads
0 Useful

1 review

FAFREES

I already received the bike.

On April 6th, I purchased a Fafrees electric bicycle. As of April 28th, they can't even tell me an estimated delivery date or where the bike is. The entire logistics of delivering the bike are truly disorganized. I've contacted them several times via email, asking about shipping, but they never tell me the date I'll expect to receive the bike. I hope for a solution to all this as soon as possible. UPDATES. I've called the shipping company several times, and they tell me they don't know where the bike is. How is that possible? UPDATES. I Just saw my tracking number and it does not show up no change to deliver the bike. So, when can I get my bike? Why no one tell when I can get the ebike? It is a simple question. UPDATES 29/04/2025 On April 6th, I received a tracking number from ADL 1011994463, which never provided any information, stating the following: " Sorry, your tracking attempt was not successful. Please check your tracking number." As of today, April 29th, I still don't know where the bike is, or if they'll even deliver it to me one day. I don't have a tracking number, nor do I have any information about it. It's an incredible situation. Still waiting... UPDATES 30/04/2025 Finally, today, April 30th, Fafrees contacted me, telling me they had hired another company to deliver the bike and that they would get in touch with me. Throughout the morning, the company called me and told me what time they could deliver the bike. I told them at 3:00 pm, and they were super punctual. They gave me 10 minutes' notice, telling me they were on their way to deliver it. The bike arrived in perfect condition, and now I'm starting to enjoy it. Thank you, Fafrees. I changed my rating to 4/5. When I have the bike for a while and see if everything works properly, I'll raise it to 5/5. Thank you.

2025-04-28